Customer Support Executive

Full Time, Permanent
Posted 5 months ago

Location: Park Royal, North West London

Do you have a passion for health, wellness and nutrition?

Do you love speaking with people and are customer focused?

Our client are a well-established leading distributor of ethical, natural and organic body care brands, herbal and dietary supplements.

They have been supplying the health food industry, major retailers, pharmacies, department stores, lifestyle & concept stores for +35 years and sell into over 25 countries worldwide.

This is an exciting Customer Support Executive role to join a fast growing and entrepreneurial business based in Northwest London.

Day-to-Day of the role:

  • Represent the portfolio of Natural Beauty, Eco friendly, Supplement and Superfood brands and upsell the business with potential customers
  • Growing the customer base through outbound and inbound calls
  • Identifying new business opportunities & booking appointments for field reps to follow up on sales leads if appropriate
  • Track inactive accounts with the aim of ensuring a up to date database of accounts and reinvigorating dormant customers
  • Work collaboratively with marketing and sales teams to enhance market positioning, sales and to support with new product launches
  • Investigating and solving both consumer and trade customers’ enquiries and complaints
  • Manage your pipeline and maintain a high standard of data quality across your systems on opportunities and closed business
  • Booking Pick-ups deliveries and process sample orders to support Head of Sales/Field sales reps

What the ideal candidate has:

  • A driven, ambitious, and energetic personality
  • Excellent communication skills
  • Experience in outbound calling or sales within a wholesaler/distributor is ideal but not essential
  • Problem analysis and problem-solving
  • Strong attention to detail and accuracy
  • Ability to work to specific targets and deadlines


  • Salary £25,000 – £28,000
  • Private GP service
  • Access to Perkbox – 100’s of discounts (including discounted gym membership and free cinema tickets)
  • Employee Assistance Programs – including unlimited therapy

Apply right now by calling Reuben Young– Recruitment Consultant at Langton Howarth Ltd on + 44 (0) 113 243 3499 and email your up-to-date word CV to Langton Howarth is the market leading scientific supplies company placing people into dream jobs across the UK and Europe daily.

To be considered for this role you must have the right to work in the UK

Langton Howarth also operates a recommend a friend referral scheme. So, if you know someone who could be good for this job, email your nominated candidate’s name and contact details in confidence via email too, and we will ensure you receive £100.00 of vouchers from a high street retailer of your choice!

Job Features

Job CategoryBeauty/Aesthetics

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